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Service Advisor

Levalley Chevrolet GMC, Inc

Benton Harbor, MI·Posted 564d ago

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$40k–$100k/yrFull-TimePTO / Paid Time Off

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As a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

Benefits:

Competitive Base Salary plus Commission
Health, Medical, and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Employee vehicle purchase plans
Family owned and operated
Long term job security

LeValley Chevrolet has been family owned and operated since 1975, and we're proud to uphold the values of honesty, integrity, and courtesy that helped build this dealership. It is our mission to provide five-star customer service to everyone who walks through our doors, whether they want a quick oil change or a brand-new truck. At LeValley, we don't just want to sell you a car — we want to build a lifelong relationship so that we can give you and your car the personalized attention you deserve.

Responsibilities

Making appointments, processing repair orders, quotes and invoices
Providing customer support via phone and face-to-face at the dealership
Qualifying customer problems and logging them for technicians to review
Ensuring customer approval for all remedial work to be carried out
Promoting our range of vehicle parts and accessories
Internal coordination of service work to adhere to commitments made to customers
Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Qualifications

Prior experience as a service advisor or service writer is a positive but not required.
Candidates MUST possess above-average phone and communication skills
Must bring a positive, upbeat attitude to this role and be completely comfortable selling clients on products and services
Excellent follow-up and follow-through skills to ensure client satisfaction
Must have the ability to communicate technical information in non-technical terms to clients
Ability to evolve and adapt to changing business needs

LeValley Chevrolet is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.