Automotive Service Advisor

Service Advisor – Baker Automotive Group Big Rapids

At Baker Auto Group, our organization continues to grow and we are looking for the best-of-the-best to grow with us. Our service team in Big Rapids, MI is seeking a high-energy Service Advisor to join our high-performing team of service professionals.  If you have a proven track record of serving customer needs while delivering the highest levels of satisfaction, our Big Rapids team wants you! 

What the right candidate brings to the table:

• You are familiar with the Service Advisor role and you know you have what it takes to be the best.
• Customers are your top priority.  You know when they are happy, everything else falls into place.
• You are comfortable presenting and selling needed service and maintenance.
• You are energized by being in the starting lineup on a high-performing team.

Job Responsibilities: 

• Be the primary customer contact, from the point of initial greeting to delivery of the serviced vehicle.
• Learn your product to be a credible resource for your customers.
• Thoroughly assess customer needs and present the appropriate services.
• Champion the multi-point inspection process and review results with every customer.
• Organize and present estimates that make customers want to invest in their vehicles.
• Manage your book of business making sure vehicles get through the shop on schedule.
• Ensure customers stay informed with up-to-date progress and changes in status.
• Insist on keeping your paperwork organized and current.
• Understand and stay compliant with the manufacturer warranty and policy & procedures.

Skills & Qualifications:

• Experience in a Dealership service department or automotive repair shop.
• Experience with the CDK dealer management system is a bonus.
• A current valid driver’s license and insurability rating is required.
• High School Diploma or equivalent; College experience is a plus. 

Benefits Include:

• Full-time position with base pay and performance bonus
• Health, dental, life and vision insurance
• 401(k)
• Paid Time-Off
• Employee discount program