Service Technician

Service Technician

The Service Technician position performs vehicle service and repair work as assigned in accordance with dealership and factory standards. The Service Technician is responsible for maintaining the requisite technical knowledge and skill to efficiently and accurately repair vehicles.   

Essential Duties and Responsibilities

• Perform vehicle maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive customer loyalty.
• Diagnose cause of malfunction and repair; determine any additional needed repairs.
• Maintain and develop technical knowledge of vehicle systems including, but not limited to: drivability, electrical, major engine mechanical, A/C, brakes, suspension, transmission, OBD-II and general vehicle maintenance systems.
• Communicate with parts department to obtain needed parts.
• Save and tag parts if the job is under warranty or if requested by the customer.
• Notify service advisor immediately if additional repair is required or not needed.
• Notify service advisor immediately if repairs can’t be completed within time promised.
• Document all work performed on the RO including recording cause of failure.
• Maintain the highest possible standards of workmanship; perform quality checks.
• Road-test vehicles when required or refer to the test technician.
• Supervise work of any apprentice technicians as assigned.
• Ensure that customers’ cars are kept clean and are only driven for business purpose.
• Keep shop area neat, clean; must account for all dealership-owned tools at all times.
• Stay current in the latest diagnostic methods and service techniques across a number of brands; stay informed of latest bulletins, service manuals and other service publications.
• Participate in service training activities; attend factory-sponsored training classes.
• Communicate regularly with service advisor/dispatcher to confirm repair order information and diagnostic information.
• Meet customer service standards by achieving ‘above district’ customer service information “CSI” scores.
• Follow established safety protocols; report any shop equipment in improper working condition; immediately report safety incidents.
• Understand, keep informed of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal and OSHA right-to-know.
• Safeguard dealership assets and customer data. 
• Complete required training assigned through the company training portal.
• Adhere to consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Haik Automotive group brand.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent
• Graduate of mechanical vocational trade school or equivalent experience required
• ASE certification strongly preferred
• Certified FCA Tech preferred
• Valid driver’s license and acceptable driving record
• Successful completion of pre-employment screening
• Authorization to work in the USA

Benefits

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Opportunities for advancement
• Potential relocation bonus for certified Stellantis Techs
• Tech bonus based on hours Flagged
• New additional 26 bay heated and air conditioned shop being constructed 
• Up to $65 Per Flag Hour, based on experience and certifications 

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.