Service Technician

ESSENTIAL DUTIES:

• Perform work as outlined on Repair Order with efficiency and accuracy, in accordance with dealership and factory standards.
• Communicate with Parts Department to obtain needed parts. Inform Team Leader if vehicle is down awaiting parts, and pursue special ordering of parts, if appropriate.
• Save and tag parts if the job is under warranty or if requested by the customer.
• Examine the vehicle to determine if additional safety or service work is required and communicate information to Service Advisor if additional work is needed or if work outlined on repair order is not needed and if repairs outlined cannot be completed within time promised.
• Diagnose cause of any malfunction and perform repair, as authorized by customer.
• Document work performed on each vehicle on the repair order using the concern, cause and correction format. Effectively describe in writing the repair diagnosis/description as clearly as possible, as this is what the customer will see and how the billing will be determined.
• Road test vehicles to quality check work performed as required.
• Continually monitor status of each vehicle and communicate with Team Leader on necessary or unforeseen delays.
• Maintain cleanliness of customer vehicles.
• Properly use the special tools and equipment provided by the Service Department.
• Maintain an inventory of normal Technician’s tools not normally inventoried by the Service Department as “special tools."
• Maintain the workspace assigned in an organized and clean manner.
• Produce quality work that displays pride of workmanship.
• Review technical bulletins and other publications as assigned by management.
• Participate and utilize technical training as requested by management and Volvo standards.
• Attend training classes as directed by management

REQUIREMENTS:

• High school diploma or the equivalent
• ASE certification
• Proficient dealership computer system knowledge with CDK software experience helpful
• Proficient mechanical skills
• Ability to collaborate with other dealership personnel
• Excellent verbal and written communication skills
• Must have valid driver’s license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and dealership inventory.
• Must be insurable.
• Must be a team player.
• Maintain a high level of professional personal appearance and conduct.

WHAT WE OFFER:

 Full-time employees are offered the opportunity to participate in the following benefits:

• Medical, dental and vision insurance
• Paid time off: including vacation, sick and holiday pay
• Certified Volvo Training.
• Opportunities to advance.

COMPENSATION:

Compensation commensurate with candidate’s experience and ability to diagnose and repair luxury vehicles effectively and efficiently.

Job Type: Full-time

Schedule:

• 8 hour shift