Service Technician

The largest dealership in Grand Rapids and a 14-time Dealer of the Year award winner is looking for an additional Service Technician to join our team. In our state-of-the-art service center, technicians enjoy climate-controlled bays, specialty GM equipment, dedicated support staff, and the latest technology to keep you working efficiently. We back our team with paid training (including training bonus match opportunities), career growth pathways, a comprehensive benefits package, and a supportive, team-focused environment that recognizes and rewards your skills.

POSITION SUMMARY:

In this role, you’ll diagnose and repair vehicles using advanced tools and manufacturer guidelines while contributing to a high-performing, team-oriented service environment. You’ll play a key part in delivering efficient, high-quality workmanship that supports both customer satisfaction and the service department’s success. This position is onsite Monday – Friday (8am - 5pm) with a rotating Saturday shift (8am - 1pm).

JOB DESCRIPTION:

• Perform multi-point inspections to GM specifications using diagnostic tools and equipment.
• Perform road tests on automotive vehicles to assess vehicle performance and identify problems.
• Effectively communicate with Service Advisors to explain vehicle issues, repair options, and associated costs.
• Repair and replace automotive parts and systems, such as engines, transmissions, brakes, suspension, and exhaust systems, in a productive manner.
• Must follow manufacturer specifications when repairing customer and warranty vehicles.
• Maintain detailed records of all repairs, services, and parts used, ensuring accuracy and compliance with GM regulations.
• Maintain/calibrate tools and equipment regularly to ensure accuracy and safety.
• Assist co-workers with complex repair tasks when necessary.
• Stay up-to-date on training and certification programs to enhance automotive knowledge and skills.
• Maintain a clean and organized work environment to provide customers with a professional and welcoming atmosphere.
• Must adhere to shop safety protocols and guidelines.
• Other responsibilities may be assigned through continued employment.

 BENEFITS:

• Compensation – We offer a flat-rate pay structure of $20.00 - $45.00 per hour based on experience and qualifications, along with additional earning opportunities through production, upsell, and annual longevity bonuses.
• Advancement Opportunities – We encourage promoting from within. Our average employee (out of 300) has been employed at Berger for six years - some for as long as 46 years!
• Great Work Environment – We are a family-friendly and drug-free workplace. Because of our exceptional team, we have been named a fourteen-time Dealer of the Year within the past twenty years.
• Full-Time Benefits Package – Medical, Dental, Vision, HSA or FSA, Accident, and Critical Illness Insurance; a Berger-sponsored $25,000 life insurance policy (additional life insurance options are available for purchase); and Berger-sponsored short-term disability with long-term disability insurance available for purchase; 401k with an annual employer match; paid time off; and paid holidays.
• Additional Benefits – Membership with Working Advantage allows our team to enjoy discounts on theme parks, hotels, concert tickets, and more!
• EOE – We are an Equal Opportunity Employer.

DESIRED SKILLS & QUALIFICATIONS:

• High School diploma or GED.
• Must be state certified.
• Prefer ASE/GM certification(s).
• Prefer prior mechanical automotive repair experience.
• Proficiency in using diagnostic tools and equipment.
• Strong mechanical aptitude and problem-solving skills.
• Effective communication and attention to detail skills.
• Ability to work and collaborate in a team environment.
• Reliable, trustworthy, organized, efficient, and takes pride in their workmanship.
• Physical ability to lift heavy objects up to 50 lbs and work in various weather conditions.
• Ability to operate an automobile in all weather conditions with a valid driver’s license.
• Must allow pre-employment screenings, background, driving, and drug test.
• Must be able to perform essential job functions of the position with or without reasonable accommodation and comply with workplace health procedures as directed by the public health department.
  
  

LOCATION:
2525 28^th St SE, Grand Rapids, MI, 49512. Conveniently located near shopping centers, great lunch spots, and just 15 minutes from the heart of Grand Rapids.

BERGER’S CULTURAL BEHAVIORS:
Customer Focused, Innovating, Looking Ahead, One Team, Speak Boldly, It’s on Me, and Integrity.