Service Advisor

Customer Experience & Relationship Management

• Greet customers promptly and professionally, establishing trust and rapport
• Conduct thorough vehicle walk-arounds and needs assessments
• Clearly explain recommended maintenance and repairs, including costs and timelines
• Provide timely updates throughout the repair process
• Resolve customer concerns with empathy, ownership, and professionalism
• Promote a positive, consistent experience aligned with dealership standards

Communication & Team Collaboration

• Serve as a communication bridge between customers, technicians, advisors, and management
• Write clear, accurate repair orders that reflect technician findings and customer concerns
• Communicate technician recommendations effectively and ethically to customers
• Collaborate with other advisors to manage workflow and maintain efficiency
• Escalate issues appropriately and participate in problem-solving with leadership

Process Execution & Operational Excellence

• Follow dealership processes for repair orders, estimates, approvals, and delivery
• Accurately document customer information, vehicle concerns, and services performed
• Manage multiple repair orders simultaneously in a fast-paced environment
• Ensure work is completed according to dealership and manufacturer standards
• Maintain compliance with all policies, procedures, and OEM requirements

Product & Service Knowledge

• Maintain working knowledge of maintenance schedules, service products, and warranties
• Present maintenance menus, service packages, and value-added products confidently
• Stay current on manufacturer programs, recalls, and technical updates
• Participate in required training and continuous learning opportunities

Culture & Professionalism

• Actively support and model dealership core values and culture
• Demonstrate a collaborative mindset and positive attitude
• Maintain professional appearance and conduct
• Contribute to a respectful, customer-focused work environment

Qualifications

• Minimum 3 years' experience as a Service Advisor in a dealership setting
• Experience in a high-volume or fast-paced customer service environment strongly preferred
• Working knowledge of automotive maintenance and repair processes
• Proficiency with dealership management systems (DMS) and service software
• Valid driver’s license with acceptable driving record

Key Success Traits & Competencies

• Customer-focused mindset with strong relationship-building skills
• Clear, confident verbal and written communication
• Ability to work efficiently under pressure in a high-volume environment
• Strong organizational and time-management skills
• Attention to detail and commitment to accuracy
• Ability to collaborate with diverse personalities and roles
• Adaptability and willingness to learn new systems, processes, and products

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.