Service Advisor

Portsmouth, NH | Full-Time

Portsmouth Ford is growing, and we’re looking for a professional, customer-focused Service Advisor to join our award-winning team. If you take pride in transparency, communication, and delivering a top-tier customer experience—this is the place to build a career.

We operate with a one-price, no dealer fee philosophy, and our service department reflects that same honesty and efficiency.

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What You’ll Do

• Greet and assist service customers in a friendly, professional manner

• Write accurate repair orders and clearly explain recommendations

• Communicate between technicians and customers to keep repairs moving smoothly

• Build trust through transparency, follow-up, and education

• Maintain high CSI scores and customer loyalty

• Work collaboratively with advisors, techs, and management

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What We’re Looking For

• Prior service advisor or automotive customer service experience preferred

• Strong communication and organizational skills

• Ability to multi-task in a fast-paced environment

• Professional appearance and positive attitude

• Experience with CDK or similar DMS a plus

• Team-player mentality with a customer-first mindset

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What We Offer

• Competitive pay plan with performance incentives

• Modern, high-volume Ford service department

• Supportive management and strong internal processes

• Paid training and growth opportunities

• Health benefits, 401(k), and paid time off

• A dealership culture built on trust, transparency, and long-term relationships