Service Advisor

Sign on bonus based on Volvo or proven track record experience! 

Volvo Cars of Manhattan is an elite new and pre-owned retailer of Volvo vehicles conveniently located in New York City, respected as one of the most successful luxury and performance automotive dealers in the world. We are committed to service and building long lasting friendships with our clients.. Our soaring Sales and CSI reflect the professionalism and dedication to our clients and the lifestyle for which Volvo Cars of Manhattan has become known.

At Volvo Cars of Manhattan, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. Volvo Cars of Manhattan is always looking for a qualified, driven and professional individuals to join our sales and service teams to begin a career with our luxury dealerships.

$60-$150K based on performance 

What We Offer

• Medical and Dental
• 401K Plan
• Paid sick time off
• Paid vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Discounts on products and services
  • ie: Monthly Phone Bill 

Responsibilities

• Oversees flow of Drive Lane
• Oversees personal loaner fleet
• Maintain manufacturer certification
• Maintain benchmark and above customer service scores 
• Ensures that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Valid driver's license