Automotive Service Advisor

At the Lou Fusz Automotive Network, we believe great service starts with great relationships. Our Service Advisors are the connection between our customers and our Service Department, making sure every customer feels informed, valued, and confident in the care their vehicle is receiving.

We are looking for motivated, professional, customer-focused individuals who can build trust, communicate effectively, and thrive in a fast-paced environment. The ideal candidate understands that success isn't just about writing repair orders—it's about creating customers for life.

If you have automotive service experience, strong customer service skills, and a desire to succeed, we want you on the Fusz Team.

This is a union position that is governed by the District No. 9, International Association of Machinists and Aerospace Workers A.F.L. -  C.I.O.

What We Offer

• Extremely competitive Medical, Dental, and Vision reimbursement plans
• Company-paid Life Insurance
• Company-paid Long-Term Disability
• 401(k) plan with company match
• Voluntary benefits, including Short-Term Disability, Accident, Critical Illness, Universal Life, Cancer, and Vision
• Paid vacation
• Paid holidays
• Personal time off
• Bereavement leave
• Employee discounts
• Employee referral bonus
• Academy training and professional development
• Manufacturer training
• Opportunities for advancement and promotion from within
• A supportive, team-oriented work environment focused on employee success and growth

What You'll Do

• Greet customers promptly and professionally when they arrive for service.
• Build lasting relationships with customers and provide an exceptional service experience.
• Listen carefully to customer concerns and accurately document vehicle symptoms and requested services.
• Perform thorough vehicle walk-arounds and identify potential maintenance or service needs.
• Write clear and accurate repair orders based on customer concerns and technician recommendations.
• Communicate repair and maintenance recommendations in a way that customers can easily understand.
• Provide customers with accurate estimates of parts, labor, and anticipated completion times.
• Review technician findings and recommendations with customers.
• Obtain customer authorization before additional work is performed.
• Communicate regularly with customers regarding the status of their vehicle.
• Coordinate with Technicians, Parts personnel, and Service Management to ensure repairs are completed efficiently and correctly.
• Monitor repair orders and follow up on delayed or additional repairs.
• Explain completed repairs and recommended maintenance at vehicle delivery.
• Review invoices and ensure customers understand charges and work performed.
• Schedule future maintenance and service appointments.
• Follow up with customers after service visits to ensure satisfaction.
• Maintain accurate customer and vehicle records.
• Promote recommended maintenance, service specials, manufacturer campaigns, warranties, and other available services.
• Meet or exceed established customer satisfaction, sales, productivity, and performance goals.
• Handle customer concerns professionally and work toward effective resolutions.
• Stay current on vehicle technology, manufacturer requirements, service procedures, and dealership policies.
• Properly utilize dealership systems, technology, and communication tools.
• Maintain a clean, organized, and professional work environment.
• Follow all company safety policies and procedures.
• Perform other duties as assigned by management.

What We're Looking For

The ideal candidate will have:

• Previous automotive service advisor or dealership service experience preferred.
• Strong automotive knowledge and the ability to understand and explain vehicle repairs and maintenance.
• Excellent verbal and written communication skills.
• Outstanding customer service and relationship-building abilities.
• Strong organizational skills and attention to detail.
• The ability to manage multiple customers and priorities in a fast-paced environment.
• Strong follow-up skills and a commitment to keeping customers informed.
• The ability to work effectively with Technicians, Parts personnel, Managers, and other dealership employees.
• A positive attitude and professional demeanor.
• A strong work ethic and desire to succeed.
• The ability to meet and exceed measurable performance goals.
• Computer and technology proficiency, with the willingness to learn dealership-specific systems.
• A valid driver's license and clean driving record.
• Willingness to participate in manufacturer and dealership training.
• Willingness to submit to a pre-employment drug screen and background check.

Why Lou Fusz Automotive Network?

Lou Fusz is a family-owned and locally operated automotive network with a culture built around developing our people and promoting from within. We believe our employees are the foundation of our success, and we work hard to provide an environment where people can build long-term careers.

Our six core values guide the way we work:

Respect • Hard Work • Fun • Winning • Constant Improvement • Teamwork

We are committed to providing our Service Advisors with the training, technology, support, and opportunity necessary to succeed. Many members of the Lou Fusz team have built careers with us spanning decades.

Don't Just Work at a Job — Work on Your Career!

If you are an experienced automotive service professional who enjoys helping customers, solving problems, and working as part of a winning team, we want to hear from you.

Bring your automotive knowledge, customer service skills, work ethic, and determination. We'll provide the support and opportunity to help you build a successful career.

Join the Fusz Team and become part of a company where relationships, teamwork, and constant improvement matter.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.