Service Advisor – Service Writer – Toyota – Digital Service Drive – High Volume

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High-volume, family-owned Toyota dealership in Wood-Ridge, NJ seeking experienced Service Advisors who can present value-driven recommendations in a fully digital service environment. Commission-based pay with strong earning potential.

About the Dealership

We are a family-owned Toyota dealership with a busy, well-run service department handling approximately 1,500 customer-pay repair orders per month, plus warranty work. We are expanding into a new, state-of-the-art facility and operate a fully digital, paperless, touchless service drive.

Our advisors work closely with factory-trained and certified technicians, allowing us to deliver accurate diagnostics and professional, value-based service recommendations.

Position Overview

We are seeking experienced Service Advisors who take a consultative, professional approach to service. This role is ideal for individuals who can explain technician diagnostics, present factory-recommended maintenance and repairs, and help customers make informed decisions — without pressure or gimmicks.

Success in this role comes from understanding the product, communicating value and benefits, and building long-term customer relationships.

Key Responsibilities

• Greet customers and manage the service write-up process
• Clearly explain diagnostic findings from factory-trained technicians
• Present recommended repairs and maintenance based on Toyota factory guidelines
• Communicate value and benefits, not just price
• Utilize a fully digital, paperless, and touchless service system
• Maintain proactive communication with customers throughout the repair process
• Collaborate with technicians to ensure accuracy and efficient workflow
• Build trust, repeat business, and long-term customer relationships

What We’re Looking For

• Prior Service Advisor experience (Toyota or dealership experience preferred)
• Strong communication and customer engagement skills
• Ability to confidently present recommendations and explain value
• Comfortable working in a high-volume environment
• Technically savvy and comfortable with digital tools and tablets
• Ambitious, coachable, and willing to learn and improve

Technology & Process

• Fully digital and paperless service drive
• Digital vehicle inspections and customer communication tools
• Manufacturer maintenance schedules and factory service guidelines

Comfort with technology is required.

Compensation & Earning Potential

• Commission-based compensation with base salary
• Annual earning potential of approximately $75,000–$130,000+, based on performance
• Strong volume supports consistent earning opportunities
• Paid training and ongoing development

Why Join Us

• Family-owned dealership with hands-on leadership
• High-volume Toyota service department
• Brand-new facility and modern technology
• Strong technician support and accurate diagnostics
• Professional, respectful, team-oriented culture

How to Apply

Experienced Service Advisors looking for a modern, high-volume Toyota service department with real earning potential are encouraged to apply.