Job Summary: We are looking for a Service Advisor to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.
Benefits
- Health, Dental, and Vision Insurance
- Paid Time Off
- Paid Holidays
- 401k + Match
- Opportunities for career growth and professional development
- And much more!
Responsibilities
- Greet customers promptly and courteously, addressing their service needs.
- Provide accurate estimates and explanations of vehicle repairs and maintenance.
- Coordinate with technicians to ensure timely and quality service delivery.
- Maintain detailed records of customer interactions and vehicle service histories.
- Follow up with customers on service status and post-service satisfaction.
- Manage appointment scheduling and work with parts department to order necessary supplies.
- Promote additional service or products to enhance customer satisfaction and dealership revenue.
Qualifications
- High school diploma or equivalent; technical or automotive training preferred.
- Previous experience in a customer service or automotive service advisor role is a plus.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to handle multiple tasks efficiently and work well under pressure.
- Familiarity with automotive terminology and repair processes preferred.
- Proficiency with computers and/or dealership management software.
About Us: Customers: The focus of everything we do. Employee Involvement: Our way of life. Integrity: Must never be compromised! Kayser began selling and servicing cars back in 1925 and has since grown to sell Chrysler, Dodge, Jeep, Ram, Chevrolet, Buick, Isuzu Trucks, Ford and Lincoln brands in seven locations: Sauk Prairie, Pulaski, Oconto Falls, Watertown and Madison. We've been doing business in Wisconsin for over 95 years because people trust us. Come experience it for yourself.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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S & L Motors
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Automotive Technicians, Service Managers, Parts Counter People, Auto Body Technicians, Service Advisors, Car Detailers, Lube Technicians, Paint Prep Technicians
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