Service Advisor

With a family-centered environment, decades of customer loyalty, a top-performing service department, and a dedicated, growth-oriented culture, Richardson Motors is excited to add customer-focused and motivated Service Advisors to our already outstanding and successful team.

Compensation and Benefits:

• Base salary plus commission
• 401K retirement plan with generous company match
• Company-sponsored health care
• Paid vacation and holidays
• Life and Disability insurance
• Employee discount on vehicle service and purchases
• Opportunities for Advancement

Service Advisor Responsibilities:

• Greeting customers, prepare/process paperwork to take care of and document vehicle concerns.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or vehicle pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Service Advisor Requirements:

• Customer Service, Retail, Restaurant and Hospitality experience a plus!