Service Advisor

 

We are looking for a Service Advisor with Ford Dealership experience to join our growing team! The right candidate has a strong background in Ford warranty process and customer service. The day-to-day duties of this role include maintaining strong relationships with customers,  crafting goals for the department, and staying up to date on new product features. 

 

 

 

• Assist customers in servicing, repairing and explaining each service needed
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

• A minimum of 1 year of experience with Ford
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams