Service Advisor

About Us:

Join a family-owned Chevrolet dealership group with over 50 years of excellence in the Las Vegas area. Since 1969, we've been the trusted partner for customers seeking quality vehicles, outstanding service, and genuine care. We've earned the Mark of Excellence Award year after year because we believe in putting our customers first — and we extend that same commitment to our team. If you're looking for a workplace where integrity, community, and customer satisfaction matter, you've found it.

The Role:

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

What we offer:

• Health, Medical and Dental Insurance
• 401K Plan with company match
• Paid time off and vacation
• Growth opportunities
• Employee Discounts
• Family owned and operated
• Long term job security

Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Job Requirements:

• Previous experience at a dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality 
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude 
• High school diploma or equivalent

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.