Service Advisor

Toyota Service Writer / Service Advisor

• Greet customers and provide exceptional customer service throughout the repair process.
• Listen to customer concerns and accurately document vehicle issues on repair orders.
• Schedule service appointments and coordinate workflow with technicians.
• Explain recommended maintenance and repairs, including costs and estimated completion times.
• Communicate repair progress and keep customers informed of any changes or additional service needs.
• Prepare accurate estimates and process repair orders using dealership management systems.
• Verify warranty coverage and submit warranty claims according to Toyota guidelines.
• Inspect completed repairs for quality and ensure customer satisfaction before vehicle delivery.
• Promote preventive maintenance services and recommend manufacturer-recommended repairs.
• Handle customer questions, concerns, and complaints professionally to achieve high customer satisfaction scores.
• Coordinate with the parts department to ensure timely availability of required parts.
• Process payments and explain invoices upon vehicle pickup.
• Maintain accurate customer records while complying with dealership and Toyota service standards.
• Meet sales and customer service performance goals in a fast-paced dealership environment.

Key Skills:

• Customer Service
• Automotive Service Advising
• Repair Order Management
• Vehicle Maintenance Knowledge
• Warranty Processing
• Toyota Service Procedures
• Estimating & Upselling
• Communication & Problem Solving
• Time Management
• CDK, Reynolds & Reynolds, or Dealer Management Systems (DMS)
• Microsoft Office Suite
• Team Collaboration

WE OFFER:

• Paid Vacation
• 401K
• Life Insurance provided by company
• Health, Dental and Vision Insurance
• Disability Insurance
• Use of company yacht
• Family Fund
• Personal Days
• Wellness program
• Paid Maternity/Paternity Leave
• Pet Bereavement

RESPONSIBILITIES:

• Learn and internalize Earl Stewart Toyota's customer experience policy: The Earl Stewart Code
• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP computer experience a plus