Service Advisor

At Big O Tires, we are committed to providing the highest level of customer service. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business.

Automotive Service Advisor Responsibilities include but not limited to:

• Consistently and courteously greet and thank each customer and provide fast and friendly customer service
• Answer phone calls on using call script and gathering necessary information from customer
• Visually inspect vehicle, question customer about vehicle performance, complete service work order, and explain service costs to customers
• Interact with customers to determine immediate service needs
• Use a consultative approach to educate customers on services and products
• Serve as a liaison between technicians and customers
• Handle complaints courteously and efficiently per company policy
• Maintain internal and external store appearance to comply with Big O Tires standards
• Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
• Other duties as assigned

Qualifications:

• Organized and friendly personality
• Time Management Skills
• Professional communication skills with customers
• Team oriented and self-motivated