Quick Lane Service Advisor

Quick Lane Service Advisor

Black Automotive Group is a trusted name in Iredell County for new vehicle sales and service. Located in Statesville, NC, we pride ourselves on a customer-first approach and a team-oriented work environment. Join a company that values integrity, expertise, and strong community connections.

We are seeking a Quick Lane Service Advisor to join our growing team. In this role, you’ll help create a smooth, high-quality customer experience from check-in to vehicle delivery—no automotive experience needed, just a great attitude and strong customer service skills.

Responsibilities:

Customer Experience & Vehicle Intake

• Greet customers upon arrival and assist with service check-in using a tablet

• Perform vehicle walkarounds and accurately document vehicle condition

• Review vehicle history and maintenance records to identify factory-recommended services
• Perform multi-point inspections (or coordinate with technicians) and accurately document findings

• Keep customers informed by proactively updating wait times and service status

• Present maintenance and service recommendations clearly and confidently to customers
• Obtain customer authorization and handle accurate quoting

• Deliver completed vehicles to customers and stage under service canopy

• Deliver completed vehicles with professionalism and ensure customer satisfaction

• Maintain cleanliness and organization of the service lane

Administrative & Support Duties

• Scan and organize daily service and parts documents

• Monitor recall campaigns and contact customers as needed

• Complete outbound call campaigns from OEM-provided lead lists

• Assist in managing service scheduling and appointment flow

What We’re Looking For:

• Friendly, positive attitude

• Reliable and ready to work

• Comfortable in a fast-paced environment

• Good with people (customer service experience is a plus!)

• Valid driver’s license

No automotive experience required — we will train you!

• Team-oriented, supportive work environment

• Opportunity for career growth in automotive service

• Competitive pay

• Be part of a company that values integrity, expertise, and community

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.