Experienced Automotive Parts Counter Person

Serra Toyota | Milwaukee, WI

Compensation: $45,000–$70,000+ annually, based on experience

At Serra Toyota, we believe our employees are the foundation of our success. As our dealership continues to grow and undergo exciting renovations, we’re looking for an experienced Automotive Parts Counter Person who understands dealership parts operations, supports our technicians, and delivers outstanding customer service.

If you have dealership parts experience, strong automotive knowledge, and the drive to be part of a high-performing team, we want to hear from you!

What We Offer

• Competitive compensation of $45,000–$70,000+ annually, based on experience
• Paid Toyota factory training and certification opportunities
• Career development and advancement opportunities
• Comprehensive health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holiday bonus pay
• Employee vehicle purchase and service discounts
• Opportunities for advancement throughout Serra Automotive
• A dealership committed to employee development and long-term success
• Closed every Sunday

Key Responsibilities

• Assist technicians, service advisors, wholesale accounts, and retail customers with accurate and timely parts sourcing.
• Identify and locate Toyota and aftermarket parts using dealership parts catalogs and electronic systems.
• Support technicians by ensuring the correct parts are available to complete repairs efficiently.
• Use SmartPath to assist with parts estimates and parts identification where applicable.
• Utilize Rapid Recon to coordinate and track parts needs for used-vehicle reconditioning.
• Order, receive, stock, and organize parts while maintaining accurate inventory records.
• Monitor special orders, backorders, and parts availability to minimize repair delays.
• Coordinate with the service department to prioritize parts requests and keep repair orders moving.
• Assist with inventory control, cycle counts, returns, and warranty parts procedures.
• Maintain a clean, organized, and professional parts department.
• Follow Toyota manufacturer guidelines and dealership policies.
• Complete required Toyota training and stay current on parts systems, products, and procedures.

Qualifications

• Previous automotive dealership parts counter experience required.
• Toyota parts experience strongly preferred.
• Strong knowledge of automotive parts, repair procedures, and parts identification.
• Experience supporting service technicians and service department operations.
• Familiarity with dealership parts management systems and electronic parts catalogs.
• Experience with inventory management, purchasing, special orders, and returns.
• Strong communication, customer service, and organizational skills.
• Ability to multitask and prioritize requests in a fast-paced dealership environment.
• Dependable, detail-oriented, and committed to teamwork.
• Valid driver's license with an insurable driving record.
• High school diploma or equivalent preferred.

Why Serra Automotive?

Serra Toyota is proud to be part of Serra Automotive, one of the nation's largest privately held automotive retail groups.

• 63 dealerships
• 30 automotive brands
• Operations across 8 states
• More than 3,600 team members

When you join Serra Toyota, you're joining an organization that values its people, invests in training, and creates opportunities for long-term career growth.

Apply Today!

Take the next step in your automotive career and join a team committed to operational excellence, customer satisfaction, and employee success.

Serra Toyota
📍 5727 S. 27th Street, Milwaukee, WI 53221
📞 414-918-2247

Experienced parts professionals: We want to talk to you!