Parts Counter Person

Description of the Role:

The Parts Counter Person at Gwinnett Place Ford in Duluth, Georgia, is responsible for providing exceptional customer service and assistance in the parts department. This role requires excellent communication and organization skills, as well as a strong attention to detail.

Responsibilities:

• Assist the service department and all external customers in locating and ordering parts
• Provide accurate and timely information regarding parts availability
• Process and track parts orders
• Maintain organized inventory and ensure proper storage of parts
• Collaborate with other team members to ensure efficient operations
• Deliver exceptional customer service and resolve any inquiries or issues
• All other tasks assigned by the department manager

Requirements:

• Ford parts experience in a parts counter role is required.
• Strong knowledge of automotive parts and accessories
• CDK or other dealership DMS experience is required.
• Proficiency with XTime, OPS, Repairlink, OEConnection preferred
• Excellent communication and customer service skills
• Detail-oriented with strong organizational abilities
• Ability to work in a fast-paced environment
• Proficient computer skills and ability to use inventory management software

Benefits:

• Competitive compensation ranging from $60,000 to $85,000 per year (based on experience and performance)
• Health insurance and retirement plans
• Paid time off and holidays
• Opportunities for career growth and professional development
• A positive and collaborative work environment

About the Company:

Gwinnett Place Ford is a leading automotive dealership based in Duluth, Georgia. We pride ourselves on providing quality vehicles and excellent customer service to our community. With a strong commitment to employee satisfaction and professional growth, we offer a supportive and rewarding work environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.