Service Advisor Trainee

Job Title: Service Advisor Trainee
Location: Nelson Mazda Murfreesboro
Schedule: 8-6 Monday, Friday, and Saturday

$18/hour paid on a bi-weekly basis!

Job Description: We are seeking a motivated and customer-focused individual to join our team as a Service Advisor Trainee. In this role, you will learn the essential functions of a Service Advisor, acting as a liaison between customers and our service team. You will ensure that customers receive outstanding service and care, while also helping to manage service operations efficiently. This is an entry-level role with room for career advancement within the company.

Key Responsibilities:

• Assist customers in understanding their vehicle’s service needs, ensuring clear communication between customers and technicians
• Develop knowledge of service processes, repair orders, and vehicle maintenance
• Learn to prepare accurate cost estimates for vehicle repairs and services
• Facilitate customer appointments, ensuring timely and efficient service scheduling
• Communicate service updates to customers in a clear and friendly manner
• Handle customer concerns and issues, working to resolve them in a professional manner
• Maintain up-to-date knowledge of products, services, and warranties
• Assist with customer follow-ups and service reminders
• Provide exceptional customer service while fostering a positive work environment

Qualifications:

• College education preferred but not required.
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Ability to work well in a team setting
• Basic knowledge of automotive services is a plus but not required
• Willingness to learn and adapt to new challenges

Benefits:

• Work Schedule: 8-6 Monday, Friday, and Saturday
• 401(k) + Company Match: Plan your future with confidence through our retirement savings program, which includes a company match up to 6%!
• Paid Time Off (PTO): Begin accruing PTO immediately, with eligibility for use after 90 days of employment for Full Time Employees.
• Comprehensive Insurance Package: Full array of insurance options including health, dental, vision, and life insurance for Full Time Employees.
• Career Growth: Ample opportunities for professional development and advancement within the company

Nelson Auto Group is an Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Application Process: If you are enthusiastic about starting your career in the automotive service industry and are excited to grow with a company that values its employees, we encourage you to apply.