Experienced Automotive Service Advisor

Part-Time Experienced Automotive Service Advisor – Sussex County

Nielsen Automotive Group is seeking an experienced Automotive Service Advisor to provide part-time coverage at three Sussex County dealerships:

• Franklin Sussex Auto Mall
• ​​​​​​Franklin Sussex Hyundai
• Nielsen Ford of Sussex

This is an excellent opportunity for an experienced Service Advisor seeking a flexible part-time schedule with the potential for additional hours and future growth within Nielsen Automotive Group.

Job Type: Part-Time
Work Location: On-site at multiple Sussex County dealerships within 1.5 miles of each other 

COMPENSATION
Pay Range: $20–$30 per hour, paid weekly
Actual compensation within the posted range will be based on relevant service-advisor experience, dealership-system knowledge, qualifications, and other legitimate business considerations.

POSITION SUMMARY
The Part-Time Automotive Service Advisor assists customers throughout the vehicle-service process, from appointment scheduling and repair-order preparation through customer authorization, progress updates, payment, vehicle delivery, and follow-up.

Because this position provides coverage at multiple dealerships, the successful candidate must be experienced, adaptable, dependable, and able to transition smoothly between different service departments, managers, vehicle brands, and dealership systems.

RESONSIBILITIES
- Greet service customers promptly and professionally.
- Obtain accurate customer and vehicle information.
- Listen to customer concerns and document them clearly in the customer’s own words.
- Prepare repair orders and obtain required signatures and authorizations.
- Review vehicle condition, maintenance history, recalls, and manufacturer recommendations.
- Provide accurate estimates for labor, parts, applicable fees, and anticipated completion times.
- Explain recommended maintenance and repairs clearly without making unauthorized promises or guarantees.
- Obtain and document customer authorization before additional work is performed.
- Monitor the progress of assigned repair orders and keep customers informed throughout the service process.
- Coordinate with technicians, parts employees, warranty personnel, cashiers, and service management.
- Explain completed work, warranty coverage, maintenance recommendations, and final charges accurately.
- Close repair orders promptly and assist with vehicle delivery.
- Follow up on customer satisfaction and escalate unresolved concerns appropriately.
- Maintain accurate customer, vehicle, authorization, and repair-order records.
- Follow the procedures, systems, and reporting requirements established at each assigned dealership.
- Protect customer vehicles, keys, personal property, payment information, and confidential records.
- Maintain professional, ethical, and customer-focused communication at all times.
- Attend required dealership, manufacturer, system, or compliance training.
- Perform other related duties based on coverage needs and business requirements.

QUALIFICATIONS
- Previous automotive dealership Service Advisor experience is required.
- Consistent Saturday availability is required.
- Ability to work at Franklin Sussex Auto Mall, Franklin Sussex Hyundai, and Nielsen Ford of Sussex as scheduled.
- High school diploma or equivalent is required.
- General knowledge of automotive maintenance and repair operations.
- Experience preparing repair orders, obtaining customer authorization, presenting recommended services, and managing customer follow-up.
- Experience with dealership management, scheduling, digital-inspection, or manufacturer service systems.
- Strong customer-service, sales, communication, documentation, and conflict-resolution skills.
- Ability to manage multiple repair orders and changing priorities in a fast-paced service environment.
- Ability to learn and follow the procedures of multiple dealerships and vehicle brands.
- Dependable attendance, punctuality, and professional appearance.
- Valid driver’s license and an acceptable driving record if moving or road-testing customer vehicles is an essential duty.

GROWTH OPPORTUNITY
This position offers the opportunity to gain experience across multiple dealerships and vehicle brands within Nielsen Automotive Group. Additional hours, full-time opportunities, and advancement may become available based on performance, qualifications, availability, and business needs.

BENEFITS & EMPLOYEE PROGRAMS
Eligible part-time employees may have access to:
- Paid sick leave in accordance with applicable law and Company policy.
- Employee discounts on eligible vehicle purchases and services.
- Strayer University education benefits, subject to applicable program-eligibility requirements.
- Training and professional-development opportunities.
- Potential advancement within Nielsen Automotive Group.
- Additional benefits based on hours worked and applicable plan-eligibility requirements.

Benefit plans, eligibility requirements, employee contributions, waiting periods, and coverage are governed by the applicable plan documents and Company policies.

PRE-EMPLOYMENT REQUIREMENTS
Employment may be contingent upon satisfactory completion of job-related pre-employment requirements, including:
- A background check conducted with the applicant’s authorization and in accordance with applicable law.
- Drug and alcohol screening administered and evaluated in accordance with applicable law and Company policy.
- Verification of a valid driver’s license and review of the applicant’s motor-vehicle record when driving is an essential job duty.

EQUAL EMPLOYMENT OPPORTUNITY
Nielsen Automotive Group is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on race, color, creed, religion, national origin, nationality, ancestry, age, sex, pregnancy, breastfeeding, sexual orientation, gender identity or expression, marital status, domestic partnership or civil union status, disability, genetic information, military service, or any other status protected by applicable federal, state, or local law.

Reasonable accommodations are available to qualified applicants and employees with disabilities and for sincerely held religious practices, as required by law.