Lead Tire Technician

 

At Big O Tires, we strive to be the preferred tire and auto service retailer in every community while making Big O Tires a great place to work. 

Job Description

The Speed Lane Lead/Caption is the shop manager for tire and oil related services. The speed lane lead works with the Store manager to achieve shop goals, enforce process and procedures, and ensure shop quality and efficiencies. Demonstrates “Lead from the Front” leadership qualities and work ethic.

-        Ensures inventory is put away daily and in the correct place.
-        Drives efficiencies Work Quality, and Work Ethic. 
-        Oversee all tire-related services, including installation, balancing, rotation, repair, and replacement, ensuring the highest standards of quality and safety are maintained at all times.
-        Lead and support a team of tire technicians, providing hands-on training, mentorship, and guidance on proper procedures and efficient work practices.
-        Inspect tires for wear, damage, and defects; accurately assess the need for repairs or replacements and make recommendations to customers and sales staff.
-        Maintain and calibrate tire service equipment, ensuring all tools are in safe working order and promptly addressing any maintenance needs.
-        Ensure inventory of tires, supplies, and related materials, are put up and is organized, accounted for, and readily accessible for daily operations.
-        Adhere to all safety protocols, company policies, and industry regulations, promoting a clean, organized, and safe work environment for the team.
-        Ensure all work orders consist of all services performed, including detailed inspection reports, maintaining clear and accurate records in accordance with shop procedures.
-        Ensure collaboration with sales staff to communicate findings, recommend products or services, and provide exceptional customer service.
-        Monitor and drive shop efficiency by identifying workflow improvements and upholding standards of work quality and professionalism.
-        Assist in onboarding and training new hires, ensuring they develop the skills and knowledge required to perform independently and successfully.
-        Perform other related duties as assigned by management to support overall store operations

QUALIFICATIONS

 

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.