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INFINITI Service Advisor

Cerritos Nissan & Infiniti

Cerritos, CA·Posted 1020d ago

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Full-TimeHealth InsuranceDental & VisionPTO / Paid Time OffEmployee Discounts

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Do you have a passion for cars and find excitement in the latest designs and features, then we want you on our team! We are currently looking for talented individuals to join the sales team at Cerritos INFINITI. Working with us is a great way to launch a career in auto sales, and it's a great way to learn more about the industry. Here, you’ll get the opportunity to learn more about the industry while meeting new people. How exciting is the chance to drive a variety of amazing vehicles each day while helping someone make a decision on purchasing a vehicle?

Why Join Our Winning Team?

Our team is full of talented and skilled people who find it a pleasure to take care of our customers. Today, many clients have the luxury of finding information online. Here at Cerritos Nissan our sales team are just as knowledgeable about the information on features and benefits of our vehicles. Our team is entrusted to advise our customers, helping them make the best decision to meet their needs. Come and apply with Cerritos Nissan today.

Benefits:

Medical, dental and vision insurance
Life insurance available
401(K)
Paid Vacation
Paid sick time
Disability available
Flex spending plan
Employee Discounts

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.