Ford Master Automotive Technician

Duties & Responsibilities: 

• Able to perform proper diagnosis, troubleshooting, repair and replacement of parts on customers and Fleet vehicles
• Ability to transcribe and explain the complaint, cause and correction of internal and external customer vehicles on the back of every Repair Order (RO).
• Hydraulic experience and Aerial lift maintenance a plus
• Heavy Duty experience required
• Diesel engine repair experience required
• Ensure all proper documentation and printouts are with every repair order
• Ensure all media is captured on every RO (video, pictures, and multipoint inspections)
• Correct and accurate multi-point inspections on every RO
• Returning customers vehicles in same condition or cleaner than it was received
• Bring issues to Service Manager of any issues with customer vehicles
• Ensure the repair was properly performed with proper test drive and out mileage included on repair orders
• Ability to communicate effectively with Service Advisor and all departments
• Conducts oneself professionally with employees and customers
• Proper company provided work attire to be always worn
• Keep up with needed training as provided by Ford Motor Company as required for current position
• Responsible to keep work area cleaned
• Meet with Manager/Shop Foreman to be made aware of the work schedule and current tasks
• Knows how to use the necessary tools and equipment.
• Adheres to safety regulations and industry standards.
• Keep abreast of factory technical bulletins.
• Understand and follow federal, state and local regulations, governing service repair work.
• Other duties as assigned. 

Job Qualifications:

• 3-5 years' experience as a Ford Heavy Duty Service Technician
• Brand Service experience preferred, but not required.
• Ability to speak and listen effectively one on one.
• Ability to interpret customer/technician needs.
• Basic computer skills.
• Good organizational skills.
• Valid driver’s license.