Express Service Advisor

Description of the role:

The Express Service Advisor at Starling Chevrolet in Orlando, FL will be responsible for providing exceptional customer service and assistance in scheduling maintenance and repair services. This role requires a strong understanding of automotive services and excellent communication skills to handle customer inquiries and complaints effectively.

Responsibilities:

• Assist customers in scheduling express service appointments
• Communicate service recommendations and pricing to customers
• Provide accurate and timely information to customers regarding service status
• Handle customer complaints and inquiries in a professional manner
• Maintain a clean and organized service advisory area
• Describe all work performed and related charges billed
• Keep abreast of new products, features, accessories and attend product training as required
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties, as assigned.

Requirements:

• Prior experience in customer service or automotive industry preferred
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Detail-oriented and organized
• Ability to pass a background check and drug screen
• Have or able to obtain a Florida driver's license within 30 days of hire

Benefits:

• Competitive compensation package
• Opportunities for career advancement
• Health and dental insurance
• 401k retirement plan

About the Company:

Starling Chevrolet is a trusted automotive dealership in the Orlando, FL area, committed to providing top-notch service and quality vehicles to our customers. Our team is dedicated to creating a positive and enjoyable experience for all who visit our dealership. Join us and be a part of our growing success.