EXPRESS LANE SERVICE WRITER

About Us

WHAT YOU GET FROM US:

As a Minot Automotive Company Express Lane Advisor, you receive PAID proprietary dealer training on new and upcoming technology.

Advance at your own pace.

Be appreciated! Our leadership team engages with individuals, we have an open door policy all the way to the top.

Feel accomplished. At the end of every day you'll look back at a job well done and know you are a part of something bigger than yourself.

You will be valued as an individual. We value the uniqueness of every individual and believe raises shouldn't be based on the calendar. At Minot Automotive Company, we pay our employees based on their individual performance, regardless of tenure.

Feel at home. As a locally owned business you'll feel right at home when we welcome you into our family.

You also get additional money in your HSA, Minot Automotive Company contributes to each of its employees' health savings account.

Our employees enjoy flexibility, freedom and autonomy. We value our people, each of our employees is encouraged to grow into new and exciting roles, branch out, help others and be confident, creative members possessing a high degree of initiative and self discipline.

Our employees receive discounts on parts, service and VEHICLES! Family members can reap the benefits, too!

We invest in your future. We believe in the value of ongoing improvement, and in not accepting the status quo, and in the value of ongoing education in any form. We believe in providing opportunity for personal, professional, and organizational growth within our company.

If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people. 

Our Express Lane sees 50% of our guests every single day. We service approximately 900 vehicles every month. This position is VERY fast paced and requires a highly attentive nature. We are busy and our guests expect the best. We are seeking an individual who thrives on providing legendary customer service. 

Great opportunity to start a career path at a thriving dealership! Our Advisors own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners in the Express Lane to explaining the service process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry, or hospitality.

WHAT WE OFFER: 

• Single Health, Dental and Vision Insurance 
• Vacation/Sick/Holiday Pay
• 401k Match
• Life and Long Term Disability Insurance
• Term Life Insurance 
• Career Path Development

RESPONSIBILITIES:

• Oversee flow of Express Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person.
• Document service work
• Bill out inventory
• Assist guests by ensuring completion of various service work such as oil change, tire rotation, air filter replacement ect. 

REQUIREMENTS:

• Highly organized and friendly personality
• High energy and able to thrive in fast-paced environment
• Time management skills
• Grit under pressure with a get it done mentality
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Pre-employment background check & drug screen

Minot Automotive Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.