Experienced Dealership Service Manager

Our Goal at Loveland Ford Lincoln is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.

WE OFFER:

• Pay based on experience
• Medical & Dental Insurance
• Paid Vacation
• Closed Sundays
• Great Work Environment
• Wonderful Culture
• Opportunity for growth and career advancement. 

RESPONSIBILITIES:

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer is properly handled
• Spend quality time building relationships with customers and employees.
• Ensure proper accounting and financial health of the service department.

REQUIREMENTS:

• Five + years of high volume domestic fixed operations management experience is strongly preferred.
• Technical automotive knowledge is helpful but not required
• Demonstrated ability to manage others
• Organized and friendly personality
• Dealership experience required
• General knowledge of business operations and accounting

Loveland Ford Lincoln is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.