Customer Experience Management Trainee (New Grads)

Market Operations Leadership Development Program — New Graduate: JANUARY, 2027 START DATE

Most jobs ask you to figure out your future before your first day. This one doesn't.

This is an 18 to 24 month leadership development program that starts on the driveway and leads to an operations leadership role in one of our last mile delivery locations, iconic car Vending Machines, or new car showrooms across the country.

Every six months you'll apply what you’ve learned through mentorship and coursework to get certified in a different part of how Carvana actually operates.

About the Opportunity: 

Our Leadership Development Program starts where many Carvana leaders did, the Market Operations Customer Advocate role. Your focus will start at creating memorable experiences on the driveway or at our state of the art Car Vending Machine, alongside getting to:

• Put our AI and products to work every day (we're a tech company that also sells cars), learning the systems that move a car from click to customer.
• Learn how a world-class fulfillment operation moves cars, haulers, and people from first to last mile, and build the skills to lead one.
• Drive our signature car hauler (the image of Carvana on the road that we designed ourselves) to deliver a curated experience that our customers will never forget.
• Get your hands on the whole operation, from the detail bay to the driveway, learning the work by doing it instead of reading about it.
• Learn and work at our unmistakable car Vending Machines.
• Develop leadership skills and credentials that will unlock career opportunities in driving fast-growth operations.

Who we're looking for

• You earned your Bachelor's degree in the last three years
• You're drawn to customer-obsessed operations that are tech-forward, fast-growing, and complex enough to never get boring.
• You're curious how a real company actually runs, end to end, not just the part in front of you.
• You want a program with a real finish line, one built to launch you into operations leadership.
• You value the importance of building a strong foundation of knowledge through hands-on experience.

Benefits + Perks:

We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you: 

• Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
• Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
• Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) 
• Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount!

General qualifications and requirements

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
• Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions

Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.