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Automotive Service Writer / Assistant Manager

Tuffy Auto Service Centers

Appleton, WI·Posted 32d ago

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$45k–$70k/yrFull-TimeEmployee DiscountsPTO / Paid Time OffFlexible Schedule

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Benefits:

Competitive salary
Employee discounts
Opportunity for advancement
Bonus based on performance
Paid time off
Training & development

Benefits/Perks

Paid Holidays and Paid Time Off
Careers Advancement Opportunities - we are always looking to promote from within!
Reimbursement for any successfully completed ASE certifications
Flexible Scheduling with a rotating day off
Closed on Sundays
Competitive Compensation with bonus incentives

Job Summary

We firmly believe that our success is a direct reflection of our talented Automotive Service Assistant Managers. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and excellent work ethic, you are the right candidate for our team.

As an Automotive Service-Assistant Manager, you will be responsible for all activities along with the Store Manager to achieve positive sales and profit results. In the absence of the Store Manager, you will be the Manager on Duty. Also, the Automotive Service-Assistant Manager will be focused on promoting the shop and its services through outstanding customer service, shop cleanliness, and quality workmanship.

Responsibilities

Make Customer Satisfaction number one
Identify customer concerns and needs
Professionally review all completed inspections offering solutions and benefits
Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment
Assist the Store Manager to oversee all aspects of operating a service center and employees for top-line sales and profits
Assuring all shop personnel are following the processes in place for vehicle inspections, sales processes, and safety procedures
Assist the Store Manager in hiring and maintaining a staff of professionals that reflect the company culture
Assist the Store Manager in controlling costs, shop maintenance, cost of goods, payroll, and quality control standards
We use Tekmetric for our Point of Sales Software and DVI system

Qualifications

High school diploma or GED equivalent needed
Knowledge of the automotive industry and trends
Possess a state-issued driver’s license and acceptable driving record to operate dealership-owned vehicles
Strong communication skills; a track record of leadership.
Most importantly is being part of a team where we all work together for a common goal of providing the best customer experience in the valley.
Speak Spanish would be ideal.

If you are a hard worker and would like to take on the challenge of working in a high-volume shop, we invite you to apply for the position today and join our team!