Automotive Service Advisor/Assistant Manager

Automotive Service Advisor/Assistant Manager

Jim Barnard Chevrolet is looking for an Automotive Service Advisor/Assistant Manager to join our family.  This is a rare opportunity for the right individual to continue our reputation for providing excellent customer service to our valued customers.

What We Offer:

• Family Owned & Operated for over 53 Years.
• Health & Prescription Drug Insurance
• Dental & Vision Insurance
• Short-term Disability Insurance
• AFLAC Supplemental Insurance
• Life Insurance
• Paid Time Off (Sick, Personal & Vacation)
• Paid Holidays
• Paid Training
• 401(k) Retirement Plan with Company Match
• Uniforms & Cleaning Provided
• Vehicle Purchase Discount
• Excellent Dealership Reputation
• Family Focused
• Very High Customer Retention % = Loyal Repeat Customers

Responsibilities:

• Provide prompt, courteous & effective service to our customers.
• Oversee the flow of vehicles in our service drive lane.
• Greet customers enthusiastically & with a smile upon their arrival.
• Verify the customer’s contact information and update as needed.
• Listen to the customer & document their vehicle service request(s).
• Review the vehicle’s service history with the customer.
• Verify that all factory recalls have been completed & advise customers.
• Review the factory recommended maintenance schedule with the customer.
• Visually inspect customer’s vehicle in the service drive lane.
• Advise the customer of any additional recommended services.
• Document any existing vehicle damage prior to entry into the shop.
• Review all requested & any declined vehicle services with the customer.
• Provide customer with an expected completion time.
• Print a service work order documenting all items discussed, including promised time, any declined services, and/or existing vehicle damage.
• Assign work orders to the appropriate technician.
• Monitor the technicians progress and update the customer with status.
• Obtain customer approval to repair as needed.
• Document all services performed on the work repair order.
• Inspect final repairs for quality control and customer satisfaction.
• Review all work performed with the customer and advise of final cost.
• Complete & print a final customer service repair invoice.
• Contact customers when their vehicle service has been completed.
• Maintain integrity and the company’s quality standards of excellence.
• Assist the Service Manager with other duties as needed. 

Skills and Specifications:

• Organized and friendly personality
• Demonstrate ability to manage others.
• Good time management skills.
• Fantastic communication skills
• Professional, well-groomed personal appearance
• Attention to detail.
• Ability to understand the needs and wants of the customer.
• ASE certifications are a plus.
• Strong teamwork skills.
• Willing to submit to a drug screen & background check.
• Clean & valid driver's license.

Since opening in 1972, Jim Barnard Chevrolet has become a trusted Chevrolet dealership in Churchville. With one of the highest customer retention percentages in the area, and a loyal customer base, we know that our sales and service teams are contributing to this effort. We are looking for motivated and hard-working individuals to join our team and continue to provide excellent customer service and create customers for life.