Automotive Service Advisor

Location: Savoy, IL 61874 (1402–1404 N Dunlap Ave & 100 Burwash Ave campus)

Pay: $60,000–$150,000 per year total compensation (base salary plus commission)

Job type: Full-time, base salary plus commission

Schedule: Monday–Friday, 7:00 AM–5:30 PM, with Saturdays on rotation

Benefits

• Medical, dental, and vision insurance
• Health savings / flex spending
• Vacation and holiday pay
• Long- and short-term disability
• Life insurance
• 401(k) after 1 year, with company match
• Employee discounts on vehicles, service, and parts

About the role

As a Service Advisor, you own the customer's experience in the service lane. You're the first point of contact for our product offerings, technician scheduling, and service.

New to the car business? That's okay. If you come from customer service, retail, restaurants, or hospitality, you already have skills that carry over, and we welcome you to apply.

Responsibilities

• Run the flow of the service drive lane
• Give every customer prompt, courteous service
• Follow through so each customer leaves with a positive impression
• Handle customer questions by phone and in person
• Sell our technicians' daily time
• Dispatch work efficiently

Qualifications

• Dealership experience preferred, but not required
• Organized and friendly
• Ability to manage others
• Strong time management
• Great communication skills
• Professional appearance
• Clean driving record
• Must pass a background check and drug screen

How to apply

Click Apply. The short form takes about 2 minutes, and a resume is optional. All we need is your name, email, and phone number.

About Serra Champaign

Serra Champaign is a family-owned dealership located in Savoy, IL, serving drivers from Champaign-Urbana, Danville, Bloomington, Decatur and beyond. We sell and service Buick, BMW, Honda, GMC, and Subaru vehicles, and our Champaign Collision Center at 103 Arbours Dr in Savoy handles collision repair.

Serra Champaign is an Equal Opportunity Employer.