Automotive Service Advisor

Service Advisor

Join a dealership where exceptional customer service drives everything we do. We're looking for a professional, well-groomed, and customer-focused Service Advisor to join our team. The ideal candidate has a proven track record of delivering an outstanding customer experience, excels at building relationships, and communicates effectively with both customers and technicians. If you're driven by Customer Satisfaction (CSI) and take pride in providing a first-class service experience, we'd love to hear from you.

Experience with Nissan or INFINITI vehicles is a strong advantage, but we're willing to consider talented automotive professionals from other brands who are committed to delivering exceptional service.

Responsibilities

• Greet customers promptly and professionally while creating a welcoming service experience.
• Listen to customer concerns and accurately document repair requests on repair orders.
• Inspect vehicles, review maintenance history, and recommend necessary maintenance and repairs.
• Prepare accurate estimates for labor and parts while clearly explaining recommended services.
• Obtain customer authorization before additional work is performed.
• Monitor repair progress and proactively communicate updates regarding vehicle status, costs, and completion times.
• Coordinate with technicians to ensure repairs are completed efficiently and accurately.
• Review completed repair orders with customers and explain all completed work and charges.
• Schedule service appointments and answer inbound customer inquiries.
• Maintain strong Customer Satisfaction (CSI) scores through excellent communication and follow-up.
• Build long-term customer relationships that encourage repeat business and referrals.

Requirements

• Previous automotive Service Advisor experience preferred.
• Experience with Nissan and/or Infiniti vehicles is a plus.
• Proven track record of delivering exceptional customer service and maintaining high CSI scores.
• Strong sales, communication, and relationship-building skills.
• Ability to read and interpret repair orders, vehicle history, and manufacturer service recommendations.
• Organized and able to manage multiple open repair orders in a fast-paced environment.
• Strong time-management skills.
• High school diploma or GED required.
• Valid driver's license with an acceptable driving record.

Benefits

• Affordable Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.
• Competitive 401(k): Build your future with our retirement savings plan.
• Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.
• Paid Maternity & Paternity Leave: Support for new mothers and fathers.
• Paylocity "Pay On Demand": Access your earnings before payday (up to $2,000).
• Employee Discounts: Discounts on vehicle servicing and new car purchases.
• Continuous Training & Mentorship: Grow professionally and advance your career within our group.
• Employee Tenure & Recognition Program: We celebrate milestones and contributions.
• Fun Company Events: Awesome experiences for employees and their families!

About Rohrman Automotive Group

Rohrman Automotive Group is one of the Midwest's most respected dealership groups, with locations across Indiana, Illinois, and Wisconsin representing a wide range of top automotive brands. We are a family-rooted organization built on a culture of accountability, performance, and people.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.