Automotive Service Advisor

If you're ready to take your career to the next level, we'd love to hear from you. As a trusted Toyota dealership serving the Wausau area, LeadCar Toyota Wausau’s mission is to provide exceptional vehicles and outstanding service while operating with honesty, integrity, and a commitment to customer satisfaction. Our success is built on the strength of our team, and we take pride in creating a workplace culture that values respect, teamwork, continuous learning, and professional growth.

We are seeking motivated individuals who share our dedication to delivering an exceptional customer experience and building lasting relationships within our community. If you're looking for a rewarding career with a respected organization that recognizes achievement and provides opportunities for advancement, we invite you to join our team and help drive our continued success!

What We Offer:

• Health, Dental, and Vision Insurance
• 401K Plan
• Accident Insurance
• Life Insurance
• Short- and Long-Term Disability Insurance
• Critical Illness Insurance
• Paid Time Off
• Holiday Pay
• Employee Referral Program
• Employee Discounts
• Ongoing training through the Company and our Manufacturer

Job Summary:

This position sets the tone for customer experience in our service department, as a main point of contact with our customers. The Service Advisor is an expert in customer service, explaining service/repairs and current product offerings, and schedule coordination between our technicians and customers.

Job Responsibilities:

• Follows the leadership of the Service Manager.
• Demonstrates courteous behavior to fellow employees and customers and conducts themselves in a professional manner.
• Completes successfully all training and instruction required to maintain certifications established by LeadCar Toyota Wausau and the manufacturer.
• Keeps workspace clean and free from hazardous conditions.
• Informs immediate supervisors of any safety or improper conduct that you may observe.
• Adheres to the policies and procedures of the Employee Handbook.
• Refrains at all times from overselling or using high pressure sales and never sells unneeded repairs.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains high customer satisfaction standards.
• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Takes time with customers to understand their concerns, displays empathy and understanding and always acts in a polite manner.
• Generates repair orders with all fields filled out including both your signature as well as the customer’s signature. Includes emails on all repair orders. Documents all work sold and has the Service Manager authorize any additional work added as well as other labor hours.
• Reviews technicians notes verifying the 3 C’s (Concern, Cause, Correction) have been addressed.
• Completes repair orders when the job is completed and filed.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Reviews the diagnosis and recommendations with the technician to fully understand. Provides a complete and accurate written cost estimate for labor and parts. Addresses the customer’s original concern first at all times.
• Checks on progress of repair throughout the day. Keeps the customer informed when more time is needed or more repairs are needed. Calls when repairs are completed, reviews the repair order with the customer and gives them store hours for pick up.
• Aids the customer in picking up their vehicle when completed by once again reviewing the completed repair order with them so they are able to understand how their money has been spent. Cashes customers out (cash, check or credit card). Asks for a completely satisfied survey from warranty customers.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up to date.
• Use appropriate Personal Protective Equipment (PPE) for your position and the job duty at-hand, and promptly notify your supervisor should appropriate PPE be unavailable.
• Report to management any situation, interaction, or condition that jeopardizes the safety, welfare, or integrity of the Company, its personnel, or customers.
• Complete all environmental, health, and safety trainings required by the Company through regularly accessing the appropriate software (KPA, Compli).
• Adhere to all Company and manufacturer policies and programs governing environmental, health, and safety practices.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Dealership experience preferred.
• Must have a strong customer service background.
• Must be able to multitask and work in a fast paced environment.
• Must be self motivated, friendly and organized.
• Proficiency with computers including Microsoft Office Suite is required.
• Must be able to communicate well with others and follow directions.
• Must maintain a valid driver’s license.

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing [email protected].