Automotive Service Advisor

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Rockwall Chrysler Dodge Jeep Ram (CDJR) is seeking a customer-focused and detail-oriented Service Advisor to join our service team.

We’re looking for a high-performing Service Advisor who thrives in a fast-paced, customer-first environment and takes pride in delivering an exceptional ownership experience.

In this role, you’ll be the face of our service drive, acting as the trusted liaison between our customers and certified technicians. You’ll play a critical role in driving both customer satisfaction and service department success by providing transparent communication, expert recommendations, and a seamless service experience from start to finish.

If you’re driven by results, energized by people, and motivated to grow your career with a top-performing dealership, we want to hear from you.

Responsibilities

• Greet customers promptly and professionally, creating a welcoming service experience
• Listen to customer concerns and accurately document vehicle issues and repair needs
• Provide clear recommendations for maintenance and repairs based on technician findings
• Prepare and present detailed repair estimates, including costs and timelines
• Maintain consistent communication with customers regarding service progress and updates
• Coordinate with technicians to ensure accurate diagnostics and timely completion of work
• Upsell additional services or maintenance when appropriate, based on customer needs
• Review completed work orders with customers and ensure satisfaction before vehicle delivery
• Handle customer questions, concerns, and complaints in a professional manner
• Maintain accurate service records and ensure compliance with dealership processes

Qualifications

• Previous experience as a Service Advisor or in automotive customer service preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced, team-oriented environment
• Basic understanding of automotive systems and maintenance services
• Sales-minded approach with a focus on customer satisfaction
• Proficiency with dealership management systems (CDK, Reynolds & Reynolds, etc.) is a plus
• Valid driver’s license and acceptable driving record
• High school diploma or equivalent required

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.