Automotive Service Advisor

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

The Service Advisor at Group 1 Automotive serves as the primary liaison between customers and the service department, delivering a premium, luxury-level customer experience. This role involves managing the entire service process—from vehicle intake to final delivery—while ensuring clear communication, accurate recommendations, and efficient coordination with technicians. The Service Advisor plays a key role in building customer trust, driving service revenue, and maintaining high customer satisfaction.

Responsibilities

• Greet customers promptly and professionally, identifying service needs
• Document vehicle concerns and create accurate repair orders
• Recommend maintenance and repair services based on inspections and diagnostics
• Provide clear explanations of services, costs, and timelines
• Coordinate with technicians and the parts department to ensure efficient workflow
• Maintain consistent communication with customers regarding service status and updates
• Identify and present upsell opportunities for additional services and preventative maintenance
• Review completed work for accuracy and ensure quality standards are met
• Deliver vehicles back to customers, explaining work performed and ensuring satisfaction
• Maintain high customer satisfaction scores and foster repeat business

Qualifications

• Previous automotive service advisor experience preferred (luxury brand a plus)
• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Basic knowledge of automotive systems and maintenance services
• Sales-oriented mindset with the ability to recommend services confidently
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency with dealership service software and computer systems
• High school diploma or equivalent (associate or technical degree preferred)

Compensation & Benefits

• Salary Based Pay Plan, Plus Bonuses
• A Great Working Environment
• A Structured, Self-Paced Career Path Leading to Management Opportunities
• Service Advisor University – Paid for by Group 1 Automotive
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.