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Automotive Service Advisor

Tuffy Auto Service Centers

Grand Rapids, MI·Posted 31d ago

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$47k–$125k/yrFull-TimePTO / Paid Time OffFlexible Schedule

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Benefits/Perks

Paid Holidays and Paid Time Off
Careers Advancement Opportunities - we are always looking to promote from within!
Reimbursement for any successfully completed ASE certifications
Flexible Scheduling with a rotating day off
Closed on Sundays
Competitive Compensation with bonus incentives

Job Summary

We firmly believe that our success is a direct reflection of our talented Automotive Service Advisors. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and work ethic, Tuffy is the right team for you.

Responsibilities

Make Customer Satisfaction number one
Identify primary concerns and determine customer needs through open-ended questions
Professionally introduce the Courtesy Inspection (multi-point inspection) offering solutions and benefits
Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment

Qualifications

Maintain a positive, energetic attitude throughout the day
Basic knowledge of menu-based computer software
Strong organizational skills
Demonstrates the desire to improve and advance personally and professionally
Two years of experience in an auto repair facility is a plus
Valid driver’s license with an acceptable driving record
Flexible schedule and able to work weekdays, weekends, evenings

If you are a hard worker and would like to take on the challenge of working in a high-volume shop, we invite you to apply for the position today and join our team!