Service Advisor

Sir Walter Chevrolet – Raleigh's Premier Chevrolet Dealer

At Sir Walter Chevrolet, every employee plays a critical role in our success. As a family-owned and operated dealership since 1928, we've built our reputation on exceptional customer service, a strong team culture, and investing in our employees.

We're continuing to grow and have recently completed a brand-new, state-of-the-art service drive, while expanding our service department from 20 to 30 service bays. This major investment allows us to serve more customers, provide advisors with greater earning opportunities, and create an even better experience for both our employees and customers.

If you're motivated, customer-focused, and looking for a dealership that is committed to growth and success, we'd love to meet you.

• Excellent Top-Tier Pay Plan (Potential earnings of $125,000+ annually)

• Brand-new, state-of-the-art service drive

• Expanding service department from 20 to 30 service bays

• Family-owned dealership with nearly 100 years of success

• Medical, Dental & Vision Insurance

• Life Insurance

• 401(k) with company benefits

• Paid Vacation

• Paid Time Off

• Paid Holidays

• $300 Monthly Demo Allowance

• Employee Discounts on Vehicles, Parts & Service

• Company & Family Events

• Opportunities for advancement within a growing dealership

Responsibilities

• Manage the daily flow of the service drive while ensuring every customer receives prompt, professional, and courteous service.

• Build lasting customer relationships by taking ownership of each customer's experience from write-up through vehicle delivery.

• Communicate repair recommendations, maintenance needs, and repair timelines clearly and professionally.

• Coordinate with technicians to maximize shop productivity and maintain efficient workflow.

• Ensure technician time is consistently and effectively sold through accurate estimates and proper scheduling.

• Provide concierge-level support for customer inquiries, whether by phone, text, email, or in person.

• Maintain accurate repair orders and documentation.

• Thrive in a fast-paced, team-oriented environment while delivering an exceptional customer experience.

Qualifications

• Previous automotive Service Advisor experience required.

• GM dealership experience preferred, but not required.

• Dealership experience preferred.

• Strong understanding of automotive maintenance and repair.

• Excellent customer service and communication skills.

• Organized with outstanding time management abilities.

• Ability to multitask in a high-volume service environment.

• Professional appearance and positive attitude.

• Valid driver's license with a clean driving record.

• Ability to pass a pre-employment background check and drug screening.