Automotive California Store Manager - Store 1720

Responsibilities

• Develop sales and technical teammates to produce a consistent 5-star Guest experience. 
• Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry. 
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. 
• Provide direction and oversight to other technicians and assist where needed with services/repairs 
• Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. 
• Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. 
• Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
• Audit courtesy inspections performed by teammates. 
• Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition. 
• Schedule guest appointments and assign teammates according to their skill level for and timely completion of vehicle services/repairs. 
• Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
• Attend to all guest needs in areas of sales, service, complaints, and adjustments. 
• Build guest relationships to maximize customer satisfaction, loyalty, and retention. 
• Assist teammates in conveying repair and service needs to guests. 
• Understand and adhere to company policies and procedures, Governmental standards including environment codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures. 
• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules. 
• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc. 
• Perform other duties as assigned and required.

Qualifications